Include the page you were using, what you expected, what happened, the approximate time of the problem, your browser, and your device type.
Do not email passwords, Google tokens, API keys, private audio, or confidential transcript text. Piepo support will never ask for your Google password.
Before contacting support
- Refresh the account page and confirm that Piepo shows Online.
- For microphone problems, confirm that the browser has microphone permission.
- Keep the original audio file if an upload or transcription fails.
- If a request shows Pending, do not repeat it until support checks whether the provider charged for it.
Privacy or account deletion
Use the self-service deletion page first. If deletion is blocked by a pending transcription, email support from the address connected to your Piepo account.
Service information
Piepo Web displays its current release number at the bottom of the app. Include that number in a bug report when possible.